FAQ
Do I need a License to practise Fishing?
Learn more about fishing licenses | Contact us for support
Where is my order confirmation?
As soon as you complete your purchase and click the “Send” or “Place Order” button, an order confirmation is automatically sent to the email address you provided at checkout.
If you don’t see it in your inbox within a few minutes, please check your spam, junk, or promotions folder—it may have been filtered there by mistake.
Still can’t find it? No problem—our team is happy to help.
Contact us for further assistance.
Do you accept international orders?
Yes, we’re pleased to accept international orders and welcome customers from around the world.
However, our free shipping service is currently available only to the United States, Canada, Mexico, Puerto Rico, the United Kingdom, and Australia. We’re actively working to expand this offering to additional countries in the near future.
To stay up to date on shipping availability and upcoming promotions, we encourage you to subscribe to our newsletter for the latest news and announcements.
Contact us for more details
How do I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation via email or SMS, depending on the contact information you provided at checkout.
This confirmation will include a tracking link and all the necessary details to monitor your order’s progress and stay updated on its delivery status.
Didn’t receive a tracking message? Please contact us, and we’ll be happy to assist
How do I change or cancel my order?
Once your order is placed, our team begins processing it immediately to ensure fast fulfillment. Because of this, we cannot accommodate changes to your order details.
If you need to cancel your order, please contact our customer support team as soon as possible. We’ll do our best to intercept your order before it ships and assist you promptly.
How do I place my order?
- Browse Products: Explore our extensive online catalog or use the search bar at the top of the page to find the items you want.
- Select Your Options: Choose size, color, weight, or any other available options for the product.
- Add to Cart: Click the “Add to Cart” button to add the product to your shopping cart.
- View Cart: When you’re ready to check out, click the Cart icon in the upper right corner of the page and select “View Cart & Checkout.”
- Review Your Order: Double-check your selected items, quantities, and options to make sure everything is correct.
- Proceed to Checkout: Click “Proceed to Checkout” and enter your shipping and payment information to finalize your purchase.
- Confirm Order: Submit your order and wait for the confirmation email with your order details and tracking info.
Do you offer free shipping?
- Oversized, bulky, or multi-package orders may incur additional shipping fees.
- Free shipping orders typically take up to 3 business days for delivery.
When will my order be shipped?
Once we receive your order, our team begins processing it promptly to ensure fast fulfillment.
Orders are processed Monday through Friday, and depending on the time your order is placed, most shipments leave our warehouse within 1 to 3 business days.
We’re committed to handling your order efficiently and with care to get it to you as soon as possible.
If you have any questions or need assistance, our customer service team is here to help!
When will my order arrive?
- Weather conditions, holidays, and incorrect billing or shipping details can cause delays.
- Estimated delivery dates are provided during checkout based on your chosen shipping option.
What is your return policy?
- Items must be unused, in original condition, and include all original packaging.
- Customers are responsible for return shipping costs.
How long will it take to process my return?
Once we receive your returned item, our team typically processes the return within 2 business days.
After confirming the item meets our return criteria, we’ll issue your refund to the original payment method (credit card, PayPal, etc.).
Please note:
Depending on your bank or credit card provider, it may take 2 to 10 business days for the refund to appear in your account.
We’re committed to making your return experience smooth and efficient.
Contact us if you have any questions during the process.
Can I exchange a product?
If you’ve received the wrong item, we ask that you return it in unused condition with all original packaging.
To receive the correct product, please place a new order through our website.
Our customer service team is here to help guide you through the return process and ensure a smooth resolution.
Contact us for more information.
What is your Warranty policy?
- Applies to the original purchaser only.
- Valid with proof of purchase.
- Does not apply to rods purchased second-hand (used), even if still within the three-year warranty period.
- Warranty claims must be initiated through the original dealer where the item was purchased.
- The dealer will coordinate directly with Mustad to process the claim.
- If your purchase was made through anglerstacklestore.com, please contact our customer service team for support and detailed instructions
- Customers are responsible for return shipping unless our inspection confirms a manufacturing defect.
- If a defect is confirmed, we will cover all return shipping costs to ensure a fair and smooth resolution.
Do you have any Discounts or promotions for fishing gear?
- Simply enter the promo code at checkout.
- Your savings will be applied automatically.